Trading Terms & Conditions.

For our HERBALIFE products, we employ HERBALIFE'S Standard Operating Procedures. Shipping standards are provided below to better serve your expectations and ensure consistent quality service.
Once your order has been placed with us, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct.
Occasionally, popular items are backordered at the HERBALIFE warehouse. Unfortunately, we are not informed beforehand if an item is on backorder. The backordered item will be shipped separately. Backordered items cannot be cancelled once the order is made and sent.
Order-Ship time is the total time from the moment you place your order to the time you receive your order. This time accounts for several events which in some cases are controllable for us and others which rely on the external agencies we deal with to get you your order. We cannot make any guarantees on the total shipping time.
We ensure that your order will be placed with HERBALIFE International Inc. within 48 hours of the payment received.
HERBALIFE International Inc. has an official policy of 24-48 hour shipment processing time.

We are committed to delivering effective, high-quality products and we offer customers HERBALIFE's 30-day money-back guarantee.
We accept returns for products that have been opened provided they are returned to us within 30 days of receipt. Please contact us for shipping address.
If you're not fully satisfied with a recent purchase, Contact Us and we can process your return. It's our way of guaranteeing your complete satisfaction.
To make a return, follow these steps:

1. Contact Us and let us know your problem.

• We honour HERBALIFE's 30-day money back guarantee.
• We accept returns for products that have been opened.
• The returned products MUST be received by us within 30 days of the product shipping date. NO EXCEPTIONS!
• In some cases the complete order must be returned for refund. Partial returns are not accepted.
• Shipping and handling fees are non-refundable.
• International Business Packs are non-refundable.

Exchanges
We will gladly exchange products you purchased, provided that the products are still sealed in original manufacture packing.

• All exchanges are subject to a 10% restocking fee.
• Return costs for shipping and handling are non-refundable.
• An additional shipping charge of 5% will be charged for shipping the replacement products.